Privacy Policy

1. Introduction

Welcome to Beijing Kunlun Aocheng New Energy Technology Co., Ltd. ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when using our website, including:

• Contact information: Name, email address, phone number, company name, and country/region
• Inquiry details: Product interests, order quantities, and specific requirements submitted through our contact forms
• Attachments: Files you upload through our contact form (e.g., product specifications, reference images)
• Communication records: Correspondence between you and our team via email, WhatsApp, or other channels

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system and device information
• Pages visited, time spent on pages, and referring URLs
• Website performance and error logs

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and understand how you interact with our site. We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., language preference, navigation)
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences (e.g., selected language)

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality and user experience of our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to inquiries: To respond to your product inquiries, quote requests, and provide customer support
• Processing orders: To process and fulfill your orders, including production, packaging, and shipping coordination
• Communication: To send you product updates, pricing information, order confirmations, and other relevant communications
• Improving our services: To analyze website usage, improve our products and services, and enhance user experience
• Marketing: To send you promotional materials, new product announcements, and industry news (you may opt out at any time)
• Legal compliance: To comply with applicable laws, regulations, and legal requests
• Security: To protect our website, systems, and users from fraud, abuse, and unauthorized access

4. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., shipping companies, payment processors, analytics providers). These providers are obligated to protect your information.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
• Legal requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• With your consent: We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication for internal systems
• Employee training on data protection and privacy
• Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose for which it was collected.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information, subject to legal obligations
• Right to restriction: Request restriction of processing your information
• Right to data portability: Request transfer of your information to another organization
• Right to object: Object to processing of your information for marketing purposes
• Right to withdraw consent: Withdraw your consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, WhatsApp, Google Maps, and analytics services. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are intended for business-to-business (B2B) use and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete the information.

10. International Data Transfers

As a global business, we may transfer your personal information to countries outside of your jurisdiction for processing and storage. These countries may have different data protection laws than your country. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws, including using standard contractual clauses where necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: enyangx710@gmail.com
• Phone / WhatsApp: +86 13854603488
• Address: Building 2, No.59 Huahua Road, Chaoyang District, Beijing, China 100023

We will respond to your inquiry as soon as possible, typically within 12 business hours.